Return, Refund, and Shipping Policy

At Farmyard, we are committed to ensuring your satisfaction by offering high-quality products and a smooth shopping experience. Please review our policy to better understand our procedures for returns, refunds, and damaged items.

1.  Reporting Damaged Product:

  • If your product is damaged during transit, we require customers to record a video while opening the package to document the damage. This video helps us assess the issue promptly and process your claim efficiently.

  • Inform us about the issue within 24 hours of receiving the product by contacting our Customer Care Team via:
    📧 Email: customercare@farmyard.pk
    📞 Phone: +92 339 0123 111 | +92 339 0123 222

  • After reviewing the video and confirming the damage, we will replace the product at no additional cost, and shipping will be covered by us.


2. Returns and Refunds:

If you wish to return a product, the following conditions apply:

  • The product must be in its original packaging, and seals must remain intact.

  • Opened, tampered, or used products will not be accepted.

  • The return must be initiated within 7 business days.

  • Customers are responsible for shipping the product to our address, which will be provided by our Customer Care Team once the return is initiated.

  • Once our team inspects and approves the returned item, we will process a refund (excluding shipping costs) to your shared account within 1 business day after inspection.

3. Shipping Policy

  • We ship all over Pakistan.

  • Free shipping is available on orders above Rs. 3,000 (PKR). For orders below Rs. 3,000, a flat shipping fee of Rs. 200 will apply.

  • Customers will receive their orders within 2-5 business days after dispatch.

  • For urgent or custom orders, please email us at customercare@farmyard.pk or call our Customer Care Team at:
    📞 +92 339 0123 111 | +92 339 0123 222.

  • Customers can track their orders using the Order Tracking tab in the menu bar or by entering the consignment number shared via WhatsApp and email once the order is dispatched.